What’s your return policy?

We do not offer returns, but we do offer exchanges for manufacturer defects only.  After a product is purchased, you have 30 days from the time of purchase to exchange it for being defective.  A manufacturer defect includes, but is not limited to, screen problems, buttons sticking, broken 510 connection, etc. If any item is being reported as defective, the product must be in new condition and we must be able to verify the defect.  The product can not have any dents, dings, scratches, worn paint, or any cosmetic blemishes or defects regardless of the age of the product.  There can be no problems other than the defect.  E-liquid can not be exchanged or returned.


How old do I have to be to make a purchase? Do you "I.D."?

For all of our locations, you must be 18 years of age or older to purchase any of our products.  Please have your I.D. ready because we are required by law to card anyone who appears to be under the age of 27 and is attempting to purchase our products.  We take this very seriously and it is our responsibility to keep our products out of the hands of minors.


Can I bring someone under the age of 18 with me?

Yes, but if they participate in the transaction in any way or give any indication the product may be for them, we will attempt to card them and if they are under 18, we will not be able to continue with the transaction.  Again, we take our responsibility of keeping our products away from minors very seriously and are required by law to do so.


I have no idea what I'm looking for, can you help?

Yes! We will ask you questions to figure out what device, flavors, and nicotine level will work best for you.  We will set up your device for you, fill it up, show you how to operate it properly, and give you routine maintenance tips so you'll be totally ready to go by the time you leave the store.  If you have any questions, please call or drop by any time and we will help you!


I have a question not covered here or I have a problem that needs to be addressed by management.

If your question is not covered anywhere on our site, please find the most convenient store for you and give them a call or a visit.  This will give you the fastest response and your question will typically be answered by the person working there.  If you have a question they can't answer or you have a problem that needs to be addressed by management,  please contact a store and ask to speak with someone in management.  They will take down your number and you will receive a call as soon as possible.  Also, please feel free to contact us by email at admin@ultimate-vapor.com, but a phone call will give you the quickest response time.  We attempt to resolve all issues as quickly and the best we can.  If you do have an issue, please give us a chance to resolve it and we will do the best we can!